Frequently asked.
If something isn't covered here, write to [email protected].
Getting started
Most shops finish onboarding in under 5 minutes: business profile, first branch, and a few products. Then sell.
No. Akoma runs in any modern browser. For thermal receipts we support 80mm and 58mm printers. A barcode scanner is optional.
Yes, via CSV. We'll also help with your first import for free if you're on Business or Enterprise.
Payments & MoMo
The cashier shows your shop's MoMo number, the customer pays, then the cashier attaches the screenshot and types the MoMo transaction ID. The sale is recorded as 'merchant-confirmed'.
MTN MoMo, Telecel Cash and AirtelTigo Money. You can add multiple numbers per provider.
Never. You keep 100% of what your customers pay you. Akoma earns from your quarterly subscription.
Receipts & disputes
Yes — every receipt has a QR code and a code like AKM-0001245. Anyone can open https://akomapos.com/verify/<code> to see the sale and the payment trust level.
They can report it from the verify page. You'll see disputes in your dashboard and can respond.
Billing
Yes. Cancel from Settings → Billing. Your data stays available for 90 days in case you come back.
You pay your Akoma subscription by mobile money or card through our secure billing partner, Paystack.
Data & security
On encrypted servers, with each shop’s data strictly isolated so no other merchant can see it.
Yes. Your products, sales and customer records are yours; access is controlled by role and every sensitive action is logged in an audit trail.